Ryan Lang, Manager, provides Tier 3 support for Avalere’s Information Technology Service Desk.

Drawing upon his extensive customer service and project management experience in government and private sectors, he plans and executes a variety of information technology projects, while providing top-tier customer service and issue resolution. Prior to joining Avalere, Ryan was a Senior IT Consultant at Acuity Business Solutions, where he provided services to more than 500 consultants on best practices for Enterprise Resources Planning systems, including installations, testing, upgrades, and performance optimization and led several large scale virtualization projects. Prior to that, he served as a Junior Systems Analyst at the South Jersey Transit Authority, where he handled Tier 1 and 2 requests and enterprise-wide project implementations. Ryan earned a Microsoft certification in Server Administration and a VMWare certification in Data Center Virtualization.