Patient-Centered OutcomesGain insights needed to drive organizational goals while improving patient experiences and outcomes.
Amplifying the Patient Voice
Traditionally, healthcare stakeholders have used economic measures and clinical outcomes to measure value and quality, overlooking much of the patient experience. Patient-centered outcomes improve on these traditional approaches by weighing patient priorities and humanizing the treatment and recovery experience.
When patient and caregiver perspectives are understood, patients and providers can engage in shared decision making when charting the best path forward for each patient. For example, patients prioritizing quality of life may opt not to pursue treatment courses that prolong life but cause crippling side effects.
Patient-centered outcomes are now considered in regulatory decision making and may soon become a component of post-marketing requirements. Stakeholders across the healthcare industry are reaching a consensus that decisions by providers, payers, and regulators must consider patient-centered outcomes.
Turning Insights into Outcomes
We help clients access and analyze the information needed to understand perspectives and facilitate conversations between clients and key stakeholders to gain insights on the patient experience.
Translating the Patient Perspective into Meaningful, Transformative Conversations
Our subject matter experts can develop strategies and frameworks, gather and analyze data, and foster meaningful conversations among disparate groups to leverage patient perspectives for strategic decision making while enhancing patient experiences and outcomes.
Years of industry experience have afforded us access to key patient groups, which we can tailor to each client’s needs. We facilitate workshops, hold focus groups, conduct interviews, and host collaborative learnings sessions. For these sessions, we can leverage our relationships and multi-sector expertise to convene groups that include life sciences companies, payers, physicians, advocacy groups, and others. Structured collaborative learning sessions allow these groups to convene and share various perspectives in a single forum, providing clients with a valuable learning platform.
In collecting information about patient-centered outcomes, our experts in mixed-methods research, qualitative research design, and interviewing processes formulate strategies to ensure that we ask the right questions, in the right way, to the right people. We focus on criteria and measures prioritized by patients to ensure that quality is defined from a patient perspective. We also incorporate clinical insights from in-house physicians, pharmacists, and nurses, and offer healthcare providers the necessary tools to engage patients in productive conversations.
By generating these insights, we can help clients achieve their goals, which may include differentiating a product, reaching an underserved population via a health equity focus, improving treatment adherence, or collaborating with patients to chart a treatment course.
Who We Help /
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How We Have Helped Clients
We created a shared decision-making tool for patients who, during treatment planning discussions, do not know what questions to ask but want to play a more active role in developing their own treatment plans. This tool was designed specifically to give patients with Stage III lung cancer the resources to feel prepared to both communicate their needs to their healthcare providers and make informed decisions about their care.
Patient Preferences in Triple Negative Breast Cancer Treatment
A client wanted to determine what aspects of triple-negative breast cancer (TNBC) treatment play a direct role in patient decision making at selection, and after initiation, of treatment. We conducted focus groups with patients to examine their treatment experiences and elicit their treatment-related preferences. Participants recommended that mental health services be integrated into TNBC patients’ cancer treatment to address gaps in TNBC care, and suggested participation in peer support groups to help patients learn from each other TNBC patients’ treatment experiences.
Developing a Rehabilitation Strategy for Patients with Parkinson’s Disease
We partnered with a foundation focused on Parkinson’s disease (PD) to develop a consensus document to provide clinicians with an effective rehabilitation approach for patients with PD. We convened a task force and facilitated its work to develop recommendations and draft a guidance document informed by an evidence review and by the expertise of international leaders in the field of rehabilitation for PD. We then published a manuscript to disseminate the resulting recommendations to the broader PD field.
Featured Patient-Centered Outcomes Experts
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